Refund policy

Returns within 30 days

You have 30 days after receiving your item to request a return. For a return under this voluntary policy, your item must be unused, in the same condition you received it, with any tags and original packaging. You will need your receipt or proof of purchase.

Contact contact@fidgetdrifter.com before sending anything back. We will provide return instructions and confirm the return address. Please do not send a return before contacting us.

U.S. returns

If your U.S. return is accepted, we will send you a return shipping label and instructions on how and where to send your package.

International returns

We accept eligible international returns. For a change-of-mind return, the customer is responsible for return shipping costs. We do not provide a free international return label for change-of-mind returns.

These shipping-cost terms do not apply to a defective, damaged, or incorrectly supplied item, or where applicable law requires us to cover the cost. They apply to purchases made after these terms were published; earlier purchases remain subject to the terms disclosed when the order was placed.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us promptly if it is defective, damaged, or different from what you ordered so we can evaluate the issue and make it right. Do not arrange or pay for return shipping before contacting us. A preference for a different model or color is a change-of-mind request if we supplied the item you ordered.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund is approved. Approved refunds are returned to the original payment method within 10 business days, or sooner where required by law. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since approval, contact us at contact@fidgetdrifter.com.

Your statutory rights

This policy does not limit your rights under applicable consumer law. Where EU or EEA withdrawal rights apply, you may cancel an eligible online purchase within 14 days after delivery without giving a reason and return it within 14 days after telling us. Required refunds include standard original delivery charges; any extra charge for a more expensive delivery option is not refundable. Return postage is your responsibility only where that cost was disclosed before purchase. We may withhold the refund until we receive the returned goods or evidence that they were sent back, as permitted by law. The unused-item and original-packaging conditions of our voluntary policy do not restrict these statutory rights.